Need help? We aim to deliver the best buying experience on the Internet. Click on a Question/Topic below to get help.

Note: For Technical Support with your Autodesk product please visit www.discreet.com/support.

• I have questions about a product.
• Is your complete product line available on the Store?
• Do you offer volume discounts or special pricing?
• Can I purchase subscription for my product online?

• What are your terms and conditions of sale?

• Has my order shipped?
• How do I get my tracking number?
• What countries do you ship to?
• If I purchase a product from one country's store, can I use it in another country?
• I live in Canada. What extra fees do I have to pay?
• When will my backorder ship?
• Can I change my shipping address?
• Can I change my shipment method?

• How do I download?
• Where do I download the file?
• Have download instructions emailed to you.
• What will happen when I download?
• What happens after I download?
• What if the download stops before it is complete?
• I have finished downloading where do I find it?
• How do I get my serial number or unlock codes?
• My serial number or activation key is not working.
• How do I re-download software that I have already purchased?
• What if I want a shipment, but have already purchased a download?

• I would like to order by telephone.
• What is my order status?
• What payment methods do you accept?
• When will my credit card be charged?
• How will the charge show up on my credit card?
• Do I have to pay sales tax?
• How can I receive a tax exemption?
• I'm an educational user looking for educational pricing.
• I need a copy of my invoice.
• What name and address should I enter in the billing information screen?
• How do I enter a shipping address?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• How do I start a new order?

• I need technical support for my Discreet Product.
• Why do I need to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

• What is your refund policy?
• How do I cancel my order?
• What is your return policy?
• How do I request a refund?
• When will the credit appear on my card?

• What is your Privacy Policy?
• What is the DR Secure & Virus Free Guarantee?

• Contact Customer Service